Returns & Warranty

Returns

All wholesale orders are considered final. Returns are not accepted unless the item received was incorrect or damaged in transit. If there is an issue with your order, you must notify us within 7 days of delivery.

To be eligible for an approved return, items must be unused, in the same condition that they were received, and in the original packaging. Returns sent without prior authorization will not be accepted.

Custom or co-branded items, including embroidered products, are non-returnable.

Defective Units (DOA)

If any items are defective upon arrival, please notify us within 14 days of delivery. We may request photo or video documentation to verify the issue. Once approved, replacement units will be provided at no additional cost.

Warranty

All KORE Aviation headsets include a limited 5-year warranty for the original purchaser, covering defects in materials and workmanship.

This warranty is not valid if our inspection shows that the equipment has been subjected to negligence, misuse, accident, or has been tampered with, altered, or improperly installed.

Warranty support is handled directly between the end user and KORE Aviation. This allows your customers to receive timely support without placing an administrative burden on your team.

Warranty Process

To initiate a warranty claim, the end user must contact support@koreheadset.com with a copy of their proof of purchase and a detailed description of the issue.

All products must be shipped to our address with shipping prepaid. Once received and inspected, we will repair or replace the unit if it meets warranty requirements.

Shipping

Wholesale partners are responsible for all inbound and outbound shipping costs for approved warranty replacements. Shipping costs are non-refundable. Unauthorized returns will not be accepted or processed.

Non-Returnable Items

Custom products, co-branded items, and any used equipment are not eligible for return.